At Britton we want to make sure that our valued customers are completely happy with their purchases. For that reason, we offer a 10 day, no hassle, money back guaranteed refund policy that gives our customers the comfort of risk-free shopping.

Britton's quality diamonds and fine jewellery should meet or exceed your expectations. For your comfort, we offer 10 days in which to evaluate your purchases. If you are not completely satisfied, please take the following steps:

1.    Click on the link to the right or call our toll free number, 1-888-256-7197.

2.    Please indicate the item you wish to return and the reason.  We ask that you specify a reason to give us an opportunity to serve you better in the future.

3.    We will promptly respond by supplying you with a return authorization number and instructions on where to send the item(s).  Please make a note of this information.

4.    Please include the authorization number with the package you are returning. Return the package by registered, insured mail or by insured courier.

5.    Secure your item and all of the original packing materials, including the packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box.  Clearly print your name and address on the outside of the package in the return area.  For your protection, please insure the package for the full amount of the invoice.  (Britton Jewelry Inc. cannot issue refunds for items that are lost or damaged enroute to us). 

6.    We ask that items be returned in NEW CONDITION with all the original packaging in order to be eligible for a full refund. You will receive a refund for the purchase amount, less shipping and handling costs. If the item is a gift, it is important that the authorization number be written on the Britton address label. As with any purchase, the gift recipient may exchange the item or elect to receive a Britton gift certificate. Refunds will only be given to the original purchaser.

7.    If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a $250 replacement fee. If the certificate is not returned, the cost of replacing it will be charged.  Custom work or special orders cannot be refunded without specific permission and personalized or engraved items are not refundable unless there has been an error made by Britton Jewellery Inc.  All requests will be processed after our laboratory inspects and verifies the condition of the item.  Returns take approximately five business days to process upon receipt of the item.

Again, please ship by registered, insured mail or by insured courier. Britton Jewelry Inc. cannot issue refunds for any items that are lost enroute to us.